It feels like you don’t think the people making these decisions see employee salaries as anything but a line item to minimize or “customer service” as a cost liability. They don’t care about customer experience. Hell, they actively want people to get frustrated and give up because it saves the company money.
see employee salaries as anything but a line item to minimize
YES. With and without AI in the mix, anything to maximize benefits. Companies would have a full workforce formed by unpaid slaves if they could. Many companies get rid of their oldest and best paid employees to replace them with cheaper ones. Videogame studios fired employees right after a new game was finished just so they didn’t have to pay any benefits to the devs. We are nothing but a medium to make the top execs of a company richer.
It feels like you don’t think the people making these decisions see employee salaries as anything but a line item to minimize or “customer service” as a cost liability. They don’t care about customer experience. Hell, they actively want people to get frustrated and give up because it saves the company money.
YES. With and without AI in the mix, anything to maximize benefits. Companies would have a full workforce formed by unpaid slaves if they could. Many companies get rid of their oldest and best paid employees to replace them with cheaper ones. Videogame studios fired employees right after a new game was finished just so they didn’t have to pay any benefits to the devs. We are nothing but a medium to make the top execs of a company richer.
Not as long as benefits are up to expectations.