Passkeys: how do they work? No, like, seriously. It’s clear that the industry is increasingly betting on passkeys as a replacement for passwords, a way to use the internet that is both more secure and more user-friendly. But for all that upside, it’s not always clear how we, the normal human users, are supposed to use passkeys. You’re telling me it’s just a thing… that lives on my phone? What if I lose my phone? What if you steal my phone?
I like to think that if enough people ended up taking 10 minutes on a support call to validate someone’s identity, when it should take 10 seconds, maybe the companies would learn to stop asking stupid security questions. I like to think that, but in reality nothing will change.