• MystikIncarnate@lemmy.ca
    link
    fedilink
    English
    arrow-up
    9
    ·
    8 months ago

    It’s only designed to satiate the clients enough that they don’t switch providers (if such an option even exists), and don’t demand credits for the outage. Some people just want their feelings acknowledged, so a nontrivial number of people will hear this and take no further action.

    It’s a meaningless gesture otherwise. The corporate equivalent of “I’m sorry you feel that way”.