That’s how my requests started as well. Then they needed the email receipt and confirmation of the email address that it was sent to (which I have), then multiple types of confirmation that the old email couldn’t be reactivated/accessed, then in-game information like nickname (which I changed each wipe so I don’t know), then username (?) and confirmation from my bank of payment being sent. That’s where I’m stuck. That’s like 5 years ago and the two payment methods I possibly used at the time don’t have records for it (very long story).
That’s the point where I gave up. The game isn’t worth spending any more of my time haggling with BSG support or sifting through paperwork and emails.
That’s how my requests started as well. Then they needed the email receipt and confirmation of the email address that it was sent to (which I have), then multiple types of confirmation that the old email couldn’t be reactivated/accessed, then in-game information like nickname (which I changed each wipe so I don’t know), then username (?) and confirmation from my bank of payment being sent. That’s where I’m stuck. That’s like 5 years ago and the two payment methods I possibly used at the time don’t have records for it (very long story).
That’s the point where I gave up. The game isn’t worth spending any more of my time haggling with BSG support or sifting through paperwork and emails.