I think i did once, but this was honestly a question i could have found the answer to on their site i just didnt wanna look
its always some vague bullshit that doesnt help
dunno im just kinda mad that they shove this shit in your face, make it hard to get to a real person
If it provides specific answers though, it might as well be a form. It only makes sense as a chatbot to make it easier to connect with a human using the same interface.
It basically was a dynamic form, where the next questions were based on the previous answers.