Earlier this week my company bought a LIDAR from Ouster. The LIDAR is a network device: it has an ethernet interface, it gets its IP from a DHCP server and then it talks to whichever machine runs the Ouster application.
The engineers and the marketing guy in charge of evaluating it installed the software on a Windows 11 laptop and tried to make it work for 2 days, to no avail. The software simply wouldn’t connect.
So they came to me, the unofficial company “hacker”, to figure it out. And I did: the culprit, as always, was the Windows firewall. Because of course…
But here’s the twist: because it’s Windows, you need some sort of additional antivirus on top of it. Our company uses WithSecure, which is phenomenally annoying and intrusive, and constantly gets in your way when you try to do any work in Windows that isn’t Word or Excel. And of course, WithSecure wouldn’t let me punch a hole in the Windows firewall, because of course…
Anyhow, after trying to work around Windows and the hateful compulsory antivirus, I called IT and told them I needed WithSecure disabled, at least temporarily. They told me to fuck off because they’re not letting an unsecured Windows machine on the intranet.
Fine. I pulled another, older Windows laptop without any antivirus, connected it to an air-gapped router, configured DHCP in the router, connected the LIDAR to the router, launched the Ouster app and… it didn’t work.
After 3 hours trying to figure out what was wrong, I finally found the problem: the stupid app is an Electron app built with an older version of Electron that had a bug in node.js that prevented it from working if it couldn’t resolve some internet address.
Sigh… Electron… Because of course…
This was getting too painful and annoying with Windows. So I blew away the Windows partition, installed Linux Mint on the laptop, configured the ethernet interface as a private interface, installed the DHCP server so I could do away with the router, connected the laptop to the guest wifi so the stupid Electron app could resolve whatever it needed to resolve to work, installed the Linux version of the Ouster app, and hey-presto, it worked rightaway.
So I made an account for the guys in Mint and handed them the laptop. They played with the LIDAR for a few hours without any problem, pulled records and files out of the machine on USB sticks without any problem, viewed some Excel files in Libreoffice without any problem.
Eventually the marketing guy asked me:
“So what was the problem then?”
“Windows of course” I said. “What else?”
“Wow. That Linux stuff is really good. We tried so hard to make this work but we never could. But it worked rightaway in Linux. That’s slick!”
“Well yeah, I keep telling you guys Windows is crap. There are reasons and this is one of them.”
“Yeah I can see why you don’t like it. And that Linux desktop is really nice actually. I might give it a spin at home.”
So hey, I managed to impress a marketing guy with Linux 🙂
It shows how polished Linux has become, if ordinary computer users can be convinced this easily now. It wasn’t like that for a long long time and it feels kind of rewarding to know you bet on the right horse all along and you’re vindicated at last.
It shows how polished Linux has become
Did you read what you wrote?
configured the ethernet interface as a private interface, installed the DHCP server so I could do away with the router
Yeah, you and I can do this. Most people can’t. Yes, Linux has become more accessible. Most people still can’t do this.
How do you sell what you did as “it just worked”? Rightaway? You lied to them. You have your coworkers on an unmanaged machine with a foreign OS on the guest WiFi with custom networking. Don’t oversell a workaround as a solution.
Simplifying the problem to “Windows” seems unfair, given how many problems you found. All of them still require a long-term solution for regular operation.
You have your coworkers on an unmanaged machine with a foreign OS on the guest WiFi with custom networking.
Which, at any of my last few corporate jobs, would be grounds for termination, if not immediately throwing you out of the building and telling you if you come back we’re calling the cops.
You really don’t bypass controls in a corporate environment like this if you like working there.
(And yes, not EVERY job will react that way, but any that’s got any compliance requirements absolutely will.)
And you left the building to a crowd cheering. What a crock of shit
Not cheers, no. But it increased my problem-solving reputation within the company and it made Linux more appealing to key people in the company.
What’s wrong with that? What’s your butthurt? Are you bitter about something?
It just reeks of bullshit.
Also, I can almost guarantee your company IT department thinks you’re a twat lol.
Well if you say so, I defer to your higher authority on bullshit.
What is that fanfiction headass conversation at the end lmao
Maybe it’s just how marketing guys talk haha they can’t turn it off
Windows Defender is actually quite good these days. The main reason an enterprise would use a 3rd party AV/Firewall would be centralized management of said av and firewall. If IT needs to install apps and make them work, they also need the ability to manage the AV/Firewall.
Well I’m sure they have very good reason and I’m not questioning them. I’m just talking from a user’s standpoint (and I’m a very poor Windows users): whenever I try to port any of our tools to Windows, wham the damn antivirus kicks in and puts my stuff in quarantine. If I use an engineering application that talks to some device on an unusual port - and I’m talking outgoing traffic, not incoming, wham it’s blocked. And unblocking it requires making a formal request to IT, that whitelists the application, until WithSecure updates itself and forgets about it, and here we go again.
It’s just a complete PITA. You constantly feel like you’re fighting an algorithm with stupidity built in just to get normal, honest-to-goodness work done.
Great story. I have found that pretty much everyone I have shown Linux is pleasantly surprised with how nice it is. I think people have an idea of it being a hacker person OS with code running on the screen.
This is a beautiful story. Thank you for sharing that!
