Microsoft CEO Satya Nadella says empathy isn’t a soft skill — it’s actually ‘the hardest skill we learn’::Microsoft CEO Satya Nadella talked about the importance of empathy as a skill in the business world while accepting the Axel Springer Award in Berlin.
A lot of people think they have empathy, but for many of them it’s very limited when it comes to other people who are not similar enough to the person themselves (or people close to them). E.g. people from a different background or socioeconomic class.
Empathy often ends wherever a person’s perceived “tribe” ends.