A young person died in my youth crisis shelter because instead of getting 911, I was first redirected to an semi-literate moron working in a call center. Which was also “experiencing higher than normal call volumes”.

Last week I was driving by a wooden apartment complex and I noticed that somebody’s unattended barbecue had gone poof and the balcony was burning. I called 911 and it took 4 minutes to get directed to the fire department.