It’s gotten rather absurd. If my interaction is with a kiosk short of being handed something, it’s an insulting extra step. I’m already paying the price for my employer’s pay scale … I can’t take on someone else’s stinginess.
It’s gotten rather absurd. If my interaction is with a kiosk short of being handed something, it’s an insulting extra step. I’m already paying the price for my employer’s pay scale … I can’t take on someone else’s stinginess.
It’s true that the people using the services are also enablers, but I don’t hold them responsible either, when it comes to wage related questions.
The employer is responsible for paying a livable wage, but the employee is responsible for choosing to do said work.
If nobody did, the system would collapse and change in a month. No amount of never tipping/feedback can fix what’s broken, only the employees can.
That doesn’t really line up with reality though. We’re living in a world where the gap between the rich and the poor is expanding and wealth is being consolidated. Minimum wage fails to be enough to support a person, but most service-oriented companies seem to manage to get away with paying it pretty readily.
Workers can try to unionize, but that’s an uphill battle and it doesn’t immediately guarantee a living wage for their labor. In the case of a lot of service jobs, it may make a lot more sense individually to just get out of the industry rather than try to improve it.
Like, I’ve worked in places that would benefit from a stronger bargaining position for workers, but that doesn’t mean unionizing is going to be achievable in all of those contexts.
And for some jobs, tipping is literally what makes them sustainable. Outside of a metro area, tipping may well be the reason you even have a taxi company or any restaurants at all. I don’t know about you, but I like living in a world where we get the stuff that we need. To me, that means that I should participate in those systems in good faith when I use them rather than subverting them and making the margins thinner for the most vulnerable people involved.
The reality is that this issue only exists in the US, if we’re talking about first world countries. It’s a cultural problem in attitudes.