• Barbarian@sh.itjust.works
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    1 year ago

    Having experienced the pain and suffering of working tech support early in my career, whenever I open a ticket anywhere I’m careful to be as clear, precise and polite as I can.

    A close second to the insane profanity-filled tickets were the “THING BROKE. PLZ FIX THING” tickets with absolutely no clues as to what’s happening.

    • Echo Dot@feddit.uk
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      1 year ago

      I like it when they decide that something is broken when it isn’t because they’ve just done something wrong.

      An example I’ve actually had: The keyboard’s broken = I’ve changed the text colour in outlook to white, and completely failed to acknowledge that the keyboard magically works in every other application.