[…] Parcelforce texted the delivery slot. No delivery. Parcelforce and HP’s tracking systems then claimed I had refused the parcel. I scheduled a redelivery for the next day. Parcelforce then rang me and the agent acknowledged a delivery had not been attempted and that the tracking information was false. It claimed HP had requested that the parcel be returned to sender.
Yeah I had similar issues. My old laptop (back venue I swore off HP, and one of the contributing reasons) had an issue where if you loaded an app and it needed memory that spanned both RAM chips… it would power cycle. Most users at the time reported the issue using Photoshop at the time so HP released a patch… that fixed it for Photoshop.
The actual issue lay in the Northbridge of he laptop and was a defect. HP refused to refund the laptop even though it was fairly early within the warranty period. Best I could do was run with one - slightly larger - stick of RAM than what the thing shipped with.
First and last time I bought a HP laptop it came with a dead CPU fan, the thing would overheat and shutdown.
I went back to the store and you could see the thing not spinning under load, and the computer would consistently shutdown once it reached 100°C.
They claimed it was a software issue and not covered under warranty. I mentioned it also happened under Linux so it was absolutely a hardware issue, then they claimed I voided the warranty by installing another OS.
I ended up opening the damn thing and the CPU fan was in fact unplugged. Fixed it and used the laptop for at least 4 years before recycling it and never buying anything HP ever again